Responsible Gaming

Gambling at Betty Spin on bettispins.com is intended to be a form of leisure, not a way to make money or solve financial difficulties. The principle of responsible gaming is to help you OBSERVE your behaviour, EXPAND your understanding of the risks, and REFLECT on whether your play remains safe, controlled, and enjoyable.

AG Communications Limited, the operator of Betty Spin under the United Kingdom Gambling Commission licence 39483, follows UK standards for player protection, age verification, and anti-money laundering controls. Within these standards, we provide tools, information, and access to independent organisations so that you can set clear limits, take breaks, or stop gambling completely if needed.

If at any point you feel that you are losing control or that gambling is no longer fun, we encourage you to contact our support team via live chat or secure email form, and to use the professional support resources listed on this page.

Risk Awareness

Responsible gaming begins with awareness. It is important to OBSERVE your habits, EXPAND your understanding of how gambling products work, and REFLECT honestly on whether your play is still under control. Gambling involves risk: you can lose money, and the outcome is based on chance. No system or strategy can guarantee winnings.

Common Warning Signs

• Increasing time and money: You spend more time or money gambling than you planned, or you need to raise your stakes to feel the same excitement.
• Thinking about gambling often: You frequently think about Betty Spin or other gambling sites when you are at work, with family, or doing other activities.
• Chasing losses: You try to win back losses by continuing to play, even when you know you cannot afford to lose more.
• Ignoring obligations: You cancel social plans, neglect work or study, or reduce time with family to gamble.
• Financial pressure: You borrow money, use funds intended for bills or essentials, or hide statements and transactions from others.
• Emotional impact: You feel guilt, anxiety, depression, or irritability related to your gambling, especially after losing.
• Loss of transparency: You lie or are vague about how much time or money you spend on bettispins.com or other gambling activities.

Self-Assessment Questions

Use the following self-test to OBSERVE your behaviour, EXPAND your insight into possible risks, and REFLECT on whether you should seek support. Consider how often each statement applies to you:

• Do I gamble with money that I need for rent, bills, food, or other essentials?
• Do I feel restless, frustrated, or upset when I cannot gamble?
• Have I ever lied to family, friends, or colleagues about how much I gamble or lose?
• Do I often try to win back money I have lost by continuing to gamble ("chasing losses")?
• Have my gambling habits caused conflicts at home, at work, or with friends?
• Have I used loans, credit cards, or borrowed money from others to continue gambling?
• Do I find it hard to stop playing once I have started, even when I intended only a short session?

If you recognise yourself in several of these statements, we strongly recommend using the limits, breaks, and self-exclusion tools described below and contacting the professional support services listed on this page.

Limits & Tools

Betty Spin on bettispins.com provides a range of tools so that you can OBSERVE your play more clearly, EXPAND protective boundaries around your gambling, and REFLECT before deciding whether to continue. Setting limits is one of the most effective ways to keep gambling within affordable and enjoyable levels.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you control how much money you can add to your Betty Spin account over a set period. Once set, you cannot deposit more than your chosen amount until the period resets.

1. Access your account: Log in to bettispins.com and go to "My Account" (or a similarly named section such as "Cashier" or "Profile").
2. Open Responsible Gaming tools: Select "Responsible Gaming" or "Play Responsibly". This is where you can manage your safer gambling settings.
3. Choose deposit limit type: Select whether you want to set a daily, weekly, and/or monthly deposit limit. You can set more than one at the same time.
4. Enter your limit amount: Decide the maximum amount (in GBP) that you can comfortably afford to lose without creating financial pressure. Enter this figure in the relevant field, for example:
   • Daily: e.g. £20
   • Weekly: e.g. £50
   • Monthly: e.g. £150
5. Confirm and apply: Review your choices carefully and confirm. The limit will take effect immediately for any decrease. In line with UK requirements, any request to increase a limit or remove it will only take effect after a cooling-off period (typically at least 24 hours), and only after you confirm the change again.

We strongly recommend setting conservative limits and reviewing them regularly to ensure they reflect your current financial situation.

Time Spent Limits and Reality Checks

To help you OBSERVE how long you play and REFLECT before continuing, you can activate time-based tools such as reality checks and session timers (where available in your account):

• Reality checks: At fixed intervals (for example, every 30, 60, or 120 minutes), a message appears showing how long you have been playing and your net result (winnings/losses). You can then choose to continue or to log out.
• Session time limits: You can set a maximum continuous playing time (for example, 60 or 120 minutes). When the limit is reached, you will be automatically logged out and must wait before starting another session.

To adjust these settings, go to "My Account" -> "Responsible Gaming" and look for "Reality Check" or "Session Limits". Select your preferred interval or maximum playtime and save your changes.

Short Breaks - "Time-Out" (24-72 Hours)

If you feel you need to EXPAND the distance between yourself and gambling for a short period, you can use a Time-Out to temporarily block access to your account.

1. Navigate to Time-Out: Once logged in, open "My Account" and select "Responsible Gaming". Choose the "Time-Out" or "Short Break" option.
2. Select duration: Choose a break period that suits your needs, such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Carefully REFLECT on your choice and then confirm. During the Time-Out:
   • You will not be able to log in or place bets.
   • You will still be able to contact customer support if you have questions or need assistance with withdrawals.

When the Time-Out period ends, your account will normally become accessible again automatically. If you feel you need a longer break at any stage, consider the self-exclusion options below.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who recognise that they are experiencing gambling-related harm or are at serious risk. It allows you to EXPAND your protection by completely blocking access to your Betty Spin account for a significant period, giving you time to REFLECT and seek support without the option to gamble.

Self-Exclusion with Betty Spin

1. Find the Self-Exclusion section: Log in to bettispins.com, go to "My Account", then "Responsible Gaming" and select "Self-Exclusion". If you cannot find it, contact live chat and ask to self-exclude.
2. Choose the exclusion period: You can usually select a period starting from 6 months and extending to several years or lifetime. Choose a period that honestly reflects the time you need away from gambling.
3. Confirm your decision: You will be asked to confirm that you understand:
   • You will not be able to access your Betty Spin account for the chosen period.
   • The exclusion cannot be cancelled or shortened once it is in force.
4. Account consequences: Once self-exclusion is activated:
   • You will not be able to log in or place bets on bettispins.com with the excluded account.
   • You will not receive marketing communications related to gambling from Betty Spin, as far as technically practicable.
   • You may still contact customer support to enquire about and, where appropriate, withdraw any remaining eligible balance, subject to standard verification and terms.

Self-exclusion applies to the specific account and brand. AG Communications Limited will take reasonable steps, in line with UKGC requirements, to prevent you from opening new accounts within its network under the same personal details, but no system is perfect. It is important that you also avoid attempting to create new accounts or using different details.

Multi-Operator Self-Exclusion - GAMSTOP

For players in Great Britain who wish to REFLECT and stop online gambling across multiple licensed operators, we strongly recommend also registering with the national self-exclusion scheme:

• GAMSTOP (UK): By registering at www.gamstop.co.uk, you can exclude yourself from participating online gambling websites and apps licensed in Great Britain for periods of 6 months, 1 year, or 5 years. Registration is free.

GAMSTOP is independent of Betty Spin and is a key part of the UK's safer gambling framework. You should ensure your details with GAMSTOP are up to date so that the exclusion operates effectively.

Support Resources

Recognising a problem and asking for help is a positive step. The organisations and tools below are independent from Betty Spin and can help you OBSERVE the full impact of gambling on your life, EXPAND your support network, and REFLECT on practical ways to move forward. All reputable support services treat your information confidentially and will not judge you.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Freephone 0808 8020 133, available 24/7 across Great Britain. Live chat is also available via the GamCare website. Language: English.
• NHS Gambling Services (England, Wales, Scotland): Access via your GP or through the NHS website. Provides clinical assessment, psychological therapies, and treatment for gambling disorder.
• Young people and vulnerable adults: If you are under 18 or concerned about someone under 18, contact Childline on 0800 1111 (UK, free, confidential, 24/7) or seek advice through NHS and specialist charities.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: Online self-exclusion scheme at www.gamstop.co.uk for players in Great Britain.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows residents in Spain to request a nationwide gambling access prohibition through the Spanish regulator. If you reside in Spain or have moved there, consult the official regulator's website for details.

Blocking and Filtering Tools

To EXPAND your protection and make it harder to access gambling sites or apps, you can use specialised blocking software on your devices. These services are independent of Betty Spin:

• Gamban: Blocks access to a wide range of gambling websites and apps once installed on your devices.
• BetBlocker: A free tool that allows you to restrict access to thousands of gambling sites, with configurable restriction periods.
• Other filters: You can also use general internet filters or parental control software to block gambling-related content.

Family and Friends Support

• GamCare - Support for affected others: Offers counselling and online groups for people affected by someone else's gambling.
• GamAnon / Gamblers Anonymous Family Groups: Peer-support meetings (in-person and online) for relatives and close friends.
• Online forums and chats: Reputable moderated forums and chatrooms (including those operated by recognised charities) can offer peer support, shared experiences, and practical advice.

These services are confidential and generally free of charge. They are separate from AG Communications Limited and Betty Spin, and they will not share information with us without your consent.

Help for Family

Gambling-related harm often affects family members, partners, and close friends. If you are worried about someone who uses Betty Spin or other gambling services, it is important to OBSERVE patterns, EXPAND your understanding of addiction, and REFLECT on how to offer support without putting yourself at risk.

Starting the Conversation

• Choose the right moment: Speak when the person is calm and not actively gambling. Avoid conversations immediately after a loss or argument.
• Use non-judgmental language: Focus on how their behaviour affects you rather than accusing them (for example, "I feel worried when..." rather than "You always...").
• Share specific observations: Describe concrete situations (missed bills, withdrawn from family events, secretive behaviour) to help them OBSERVE the impact of their gambling.
• Encourage professional help: Suggest contacting organisations such as GamCare, Gambling Therapy, or Gamblers Anonymous, and offer to help them make the first call or start an online chat.

Support for Family Members

• Family support groups: Look for GamAnon (Gamblers Anonymous family groups) and GamCare's support services for affected others, which provide forums, chats, and group sessions.
• Confidential hotlines: You can contact the National Gambling Helpline on 0808 8020 133 (24/7) to receive guidance about how to handle the situation and protect yourself.
• Online forums and chats: Reputable charity-operated forums offer a space to share experiences with others facing similar situations and to EXPAND your coping strategies.

Recommended Next Steps

• Seek professional advice: Consider talking to a GP, psychotherapist, or counsellor experienced in addiction. They can help you REFLECT on boundaries, communication strategies, and self-care.
• Protect your finances: Where appropriate, separate finances, change shared passwords, and monitor household accounts to prevent further harm.
• Set clear boundaries: Decide what you are and are not prepared to do (for example, not paying gambling debts), and communicate these boundaries calmly but firmly.

Operator's Commitment

AG Communications Limited, operating Betty Spin on bettispins.com, is committed to complying with United Kingdom Gambling Commission requirements and industry best practices for safer gambling, anti-money laundering, and player fund protection. Our aim is to OBSERVE risk patterns in player behaviour, EXPAND protective measures where needed, and REFLECT our duty of care in how we manage your account.

Internal Monitoring and Risk Checks

• Behavioural monitoring: We use systems to monitor indicators that may suggest gambling-related harm, such as rapidly increasing deposits, frequent long sessions, repeated failed deposits, or repeated attempts to reverse withdrawals.
• Affordability and source-of-funds checks: In line with regulatory expectations, we may ask for further information (such as income or source-of-funds evidence) if your activity appears inconsistent with the information we hold, or if risk thresholds are exceeded.
• Account interventions: Where appropriate, we may implement measures such as deposit limits, product restrictions, or account reviews to reduce harm.
• Geo-location and VPN compliance: Players must be physically located in the United Kingdom and at least 18 years old. The use of VPNs, proxies, or similar tools to hide your true location is prohibited (see Terms & Conditions, including Section 7.3). Breaches may lead to account closure and confiscation of winnings, particularly where required for regulatory and anti-money laundering compliance.
• Player fund protection: Player funds are held in a separate account on a medium protection level as defined by the UKGC. This means that while we separate customer funds from company operating funds, they are not guaranteed in the event of insolvency. You should consider this risk when deciding how much money to hold in your account.

When We May Contact You

If our systems OBSERVE patterns consistent with increased risk, we may proactively contact you to EXPAND your awareness of potential harm and to REFLECT together on safer options. This may include:

• Sending safer gambling messages via email, SMS, or on-site notifications.
• Contacting you via live chat or email to discuss your activity and the tools available, such as deposit limits, Time-Outs, or self-exclusion.
• Requesting further information or documentation to assess affordability and ensure that your gambling does not breach regulatory thresholds.
• In serious cases, applying limits or suspending your account to prevent further harm, even without your request, where we believe this is necessary to meet our regulatory obligations.

Our support agents are available 7 days a week between 08:00-00:00 CET (07:00-23:00 UK time) via live chat and secure email form. While agents may not always have deep brand-specific knowledge, they are trained in core safer gambling principles and can refer you to independent support where appropriate.

Disputes and ADR

If you have a complaint about how we have handled responsible gambling or any aspect of your account, you should first use our internal complaints process as explained in our Terms & Conditions (including Section 25: Disputes). We will aim to resolve your complaint within 8 weeks, in line with UKGC guidelines. If you remain dissatisfied or a "deadlock" is reached, you may be able to escalate the dispute free of charge to our appointed Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service), via the method described in our Terms & Conditions.

Updates

Regulatory requirements and industry best practices in the UK continue to evolve. Betty Spin and AG Communications Limited will OBSERVE changes in UK law and UKGC guidance, EXPAND this Responsible Gaming page to reflect new requirements or tools, and REFLECT these updates transparently to our players.

How You Will Be Informed

• Website updates: This page on bettispins.com will be updated when we introduce new responsible gambling tools, change our policies, or when regulations require new information.
• On-site notifications: Important changes may be highlighted via banners, pop-up notices, or messages within your account area.
• Email communication: Where appropriate and where you have provided a valid email address, we may inform you of material changes by email, subject to your communication preferences.

We encourage you to review this page regularly so that you can EXPAND your understanding of the tools and protections available and REFLECT on whether you are using them effectively.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described above, or wish to share feedback, we encourage you to contact us so that we can OBSERVE your concerns, EXPAND our support, and REFLECT on how to improve our services.

Responsible Gaming Contact Channels

• Live chat: Available 7 days a week between 08:00-00:00 CET (07:00-23:00 UK time) through bettispins.com once you are logged in. You can ask specifically to speak about responsible gaming or safer gambling tools.
• Secure email / message form: You can contact us via the secure email or contact form available through the "Help" or "Contact Us" section when logged into your account. This route can be used for detailed responsible gaming queries, requests for account reviews, or formal complaints.
• Telephone: At present, Betty Spin does not provide telephone support. All responsible gaming enquiries are handled via live chat and secure written communication.

Feedback and Self-Control Requests

If you would like us to review your account from a safer gambling perspective, you can submit a request through live chat or the secure contact form, clearly stating that your message relates to responsible gaming or gambling-related harm. Where possible, include:

• Details of your concerns (for example, loss levels, time spent, or emotional impact).
• The tools you would like to discuss (deposit limits, Time-Out, self-exclusion, product restrictions).
• Any steps you have already taken with independent support organisations.

We will review your request in line with our obligations under UK law and UKGC licence conditions. This Responsible Gaming page does not replace our full Terms & Conditions, Privacy Policy, or other legal documents. In case of any inconsistency, those documents prevail.